Your Right to Cancel
If you are a consumer, you may have the right to cancel an eligible order within 14 days of receiving it, in line with UK consumer protection law. To do so, please contact us within that period to let us know.
Legal
Returns & Refund Policy
We want you to be satisfied with your purchase. This policy explains how returns and refunds work and how to get in touch if something isn't right.
Last updated: 24 July 2026
Return Conditions
To be eligible for a return, items should be unused, in their original condition, and in their original packaging where possible. Proof of purchase may be required.
How to Request a Return
To start a return, please contact us at grwcgh@gmail.com with your order details and the reason for the return. We will provide instructions on how and where to send the items.
Refunds
Once we have received and inspected the returned items, we will confirm your refund. Approved refunds are issued to the original payment method, typically within 5–10 business days of approval.
Damaged or Incorrect Items
If an item arrives damaged, faulty, or incorrect, please contact us as soon as possible with details and, if you can, a photograph. We will arrange a replacement or refund at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, certain items - such as opened food, treats, or used products - may not be eligible for return unless they are faulty. If you are unsure, please ask before returning an item.
Contact for Returns
Our team is happy to help with any questions about returns or refunds. Contact us at grwcgh@gmail.com.